Shipping policy
Welcome to El Pista Store. We aim to provide you with a smooth and reliable shopping experience. Please review our shipping policy below:
Order Processing
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
Shipping Methods & Delivery Times
We deliver to all major cities and regions. Delivery times may vary depending on your location:
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Domestic & GCC: 7–14 business days
Delays may occur due to courier issues, customs, or circumstances beyond our control.
Shipping Fees
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Shipping costs are calculated at checkout and depend on the delivery location and weight of your order.
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Free shipping may be available on orders above [X amount] (if applicable).
Order Tracking
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Once your order has shipped, you will receive an email or SMS with your tracking number.
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You can track your order directly on the courier’s website.
Customs & Taxes (International Orders)
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For international deliveries, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
Lost or Damaged Packages
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We are not responsible for lost or damaged packages after they have been handed over to the courier.
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If your package is delayed, lost, or damaged, please contact the courier directly.
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You may also reach out to us at support@elpista.store for assistance.
Address Information
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Please ensure that your shipping address is entered correctly at checkout.
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We cannot be held responsible for delays or lost orders due to incorrect or incomplete addresses.
Contact Us
If you have any questions about shipping or your order, contact us at:
📧 support@elpista.store